Get the right care and support
Help us to help you
It’s important to come forward with any health concerns, help us to help you by choosing the right service.
Knowing the right place to go, can help you get the treatment and support you need faster.
NHS 111
Contact them online or on the phone, NHS 111 is sometimes the fastest way to get advice on non- life-threatening emergencies fast.
NHS 111 is now also offering mental health advice and support. People of all ages, including children, in crisis or concerned loved ones can now call 111.
Select the mental health option and speak to a trained mental health professional.
Visit NHS 111 online here >
Pharmacies
Your pharmacist is an expert in many health conditions and will be happy to give advice.
Pharmacy First offers treatment for seven common conditions without needing you to get a prescription from your GP first. Find out more here.
Make sure you order prescriptions in advance of any Bank Holidays. You can check opening times and dates here >
GP Practice
Your local GP provides a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, and referrals to other health services.
GP teams can include nurses, physiotherapists, clinical pharmacists, mental health practitioners, paramedics, social prescribing link workers, and health and wellbeing coaches. If you need to see a GP you will always be offered an appointment, but there may be other health professionals who can provide the most appropriate support.
NHS App
The NHS App provides a convenient and secure way to access a variety of NHS services directly from your smartphone, tablet, or computer.
Download the NHS App from the Google Play Store or the Apple App Store, or you can access the same services via the NHS website.
With full NHS App access, you can:
- Order repeat prescriptions and nominate a pharmacy of your choice
- Book and manage appointments
- View your GP health record to see information like your allergies and medicines
- Book and manage COVID-19 vaccinations
- Register your organ donation decision
- Choose how the NHS uses your data
- View your NHS number (find out what your NHS number is here)
- Use NHS 111 online to answer questions and get instant advice or medical help near you
To use the NHS App, you be at least 13 years old, and registered with a GP.
Urgent Treatment Centres / Minor Injury Units / Walk-in Centres
These units equipped to diagnose and deal with many of the most common ailments people attend emergency departments for, including sprains, minor burns and minor illness, and most are open both weekdays and weekends.
They can also be used when you can’t wait for an appointment with your GP. View your nearest unit and opening times in the links below:
- BSW (Bath, Swindon and Wiltshire) — Minor Injury Unit (MIU) / Walk-in & Urgent Treatment Centre (UTC)
Calling 999 for an Ambulance
If you or someone you know is experiencing a medical emergency you/they should attend a local emergency department or call 999.
Please remember to only call 999 for life-threatening or serious emergencies that need urgent care, such as, but not limited to:
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Loss of consciousness
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An acute confused state
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Chest pain / breathing difficulties / heart attack / cardiac arrest
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Fits / seizures that are not stopping
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Suspected stroke
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Severe bleeding
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Serious head injuries
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Major trauma such as a road traffic accident or a fall from height
Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.